Ordering FAQs

You may find the answer to your ordering questions below.
For additional answers, you can contact us by phone or submit your question by completing our Contact Us form.
Customer Service: 800-272-2775
Technical Support: 800-547-6766
Fax: 508-429-5732
If you are not located within the United States, please visit the contact us page for a complete listing of our offices and Distributors.

How do I establish an open account with Hoefer?
An open account allows customers to place orders using an official purchase order. To establish an open account you must complete and submit the credit application.

This form can be submitted by fax or email. A purchase order should be submitted with these forms. For US companies, the process will take up to three business days. When the credit review process is complete, you will receive notification of the results by fax or email. For universities and colleges, bank and trade references are not required. Universities and colleges will typically receive their new account approval within 24 hours.

Where do I get the necessary form to establish an open account?
The credit application is available in PDF format. Please click on the link to download. If you prefer to have us fax a copy, please call our Accounts Receivable Department at 508-893-8999.

How can I get a copy of my credit card payment receipt?
Copies of receipts, along with the invoices, are mailed to the end user within 2 to 3 business days of merchandise shipment. If you have not received a copy of your credit card receipt and invoice in the mail within 10 business days from the date on your packing list, then please call our Accounts Receivable Department at 508-893-8999.

How can I get a copy of my invoice?
you need a duplicate copy of your invoice, please call our Accounts Receivable Department at 508-893-8999.

 

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